Troubleshooting

My simulation emails aren’t arriving

• Check the sending domain is active, every DNS record has to verify. See Connect a sending domain.
• Confirm the targets are on your own verified domain; HukProof blocks sends to personal-inbox providers and to addresses outside your domain by default.
• A brand-new account goes through a one-time review before its first real send. You can keep building drafts in the meantime, and we email you once it’s approved.

A domain won’t verify

DNS changes take time to propagate, from a few minutes to a few hours. Double-check each record was pasted exactly, with no extra spaces, then wait and re-check.

Someone didn’t get their training

• Training links go to the person’s work address, confirm it’s correct on the Targets page.
• Check they aren’t on the Suppression list.

Still stuck?

Email support@hukproof.com and a person who actually works on HukProof will reply, no ticket-deflection queue. Tell us what you were doing and what happened, and we’ll dig in.