Refund & Cancellation Policy
This policy explains how billing, cancellation, and refunds work at HukProof. It should be read together with our Terms of Service.
Today, HukProof is free. There are no charges on the free tier, so there is nothing to bill, cancel for a fee, or refund. You can stop using the service or delete your account at any time. The paid-plan terms below will apply only once paid plans launch.
1. Free tier
The free tier is provided at no cost, subject to the limits shown in-product (currently up to 100 employees and 2 campaigns total). Because no payment is taken, no refunds arise. You may cancel by ceasing to use the service or by deleting your organization, which removes your data as described in our Privacy Policy and Data Processing Agreement.
2. Paid plans (when available)
When paid plans launch, the following will apply unless stated otherwise at purchase:
- Billing. Paid plans are billed in advance on a recurring basis (for example, monthly or annually) for the plan and period you select. Applicable taxes may be added.
- Renewal. Subscriptions renew automatically for the same period until cancelled. We’ll make the renewal terms clear at checkout.
- Cancellation. You can cancel at any time from your account settings or by emailing us. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep access until then.
- Refunds. Fees are generally non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or downgrades — except where required by law or expressly stated in a written order. If we materially fail to provide a paid service, contact us and we’ll work with you in good faith.
- Failed payments. If a payment fails, we may suspend or downgrade the paid features until payment is resolved.
- Price changes. We may change pricing prospectively; changes apply from your next renewal after notice.
3. How to cancel or request a refund
Cancel from your account settings (when available) or email privacy@hukproof.com with your account details. For any refund request permitted under this policy or applicable law, email the same address and we will respond promptly. Refunds, where due, are made to the original payment method.
4. Your statutory rights
Nothing in this policy limits any refund or cancellation rights you cannot waive under the mandatory law that applies to you. Note that HukProof is a business-to-business service (see our Terms of Service).
5. Changes & contact
We may update this policy as our billing evolves. Questions? Email privacy@hukproof.com.